For businesses with more than 75 employees that need dedicated onsite IT or additional support around an internal IT role.
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Give a growing office the IT presence it needs. Big City IT provides dedicated onsite and co-managed arrangements for businesses above 75 employees: a full-time technician when you need someone in the office, or additional support that gives your internal IT team room to focus.
A full-time onsite technician can support staff at their desks, prepare equipment, coordinate office changes and handle the daily queue. We define the role, schedule, coverage and wider support arrangement around how your people work.
Co-managed IT can complement an internal technician or IT lead with agreed responsibilities for escalations, security priorities, documentation, vendors and projects. The starting point is a clear division of work, so your people know which team owns the next step.
Agree who directs the work, how issues are escalated and how coverage is organized. Shared documentation and a defined support plan connect the technician in your office with the people handling vendors, projects and wider IT priorities.
Identify what needs to happen in person and where your current team is stretched.
Agree the technician’s responsibilities, schedule and relationship with internal IT.
Set escalation paths, shared documentation and the wider support arrangement.
Yes. For businesses above 75 employees, we can build an arrangement around a dedicated full-time technician in your office. Together, we define the responsibilities, schedule and supporting service around that role.
It can work alongside your existing team. Agreeing ownership and escalation at the start helps support complement the internal role rather than duplicate or blur its responsibilities.
Tell us whether you have internal IT today, what needs to happen onsite and where your current coverage is stretched. We can discuss the role and support model before recommending an arrangement.
954-317-9021