For offices with 10–75 employees that need someone to take responsibility for everyday IT.
An office does not stop at the helpdesk ticket. Someone still has a client to call, a proposal to finish or a new employee to welcome. Managed IT brings support and the administration behind it into an ongoing relationship, so your team has a place to turn when technology gets in the way.
Discuss your office’s ITStart with the systems your people depend on: workstations, email, shared files, cloud accounts and the office network. Big City IT provides remote support and coordinates local onsite help in Broward and Miami-Dade when the work needs an in-person visit.
An internet provider, phone company, printer vendor or software support team may be part of the solution. Vendor coordination keeps those conversations connected to the issue your office needs resolved. Documenting the environment makes each handoff easier to understand.
New starters, role changes and departures should have a clear process. Account administration, device setup and documented responsibilities help an office handle those changes without relying on whoever remembers the last fix.
We can discuss the transition, including account ownership, existing documentation, vendors and current commitments. The handover should be planned around your business before access or responsibilities change.
No. Local visits for work that needs an in-person presence are different from dedicated onsite staffing. If your office needs a full-time technician, discuss that requirement with Nick so it can be scoped separately.
Tell us your team size, where your offices are, who handles support today and which interruptions keep coming back. We will discuss the environment and the support arrangement that makes sense for it.